End to End Client Support Capabilities
Data Agent supports each client with a dedicated implementation team, thorough product training and the online resources to support the unique requirements of your business. Our sector-speci fic teams have the knowledge to deliver solutions on time and on budget, ensuring a best-in-class time to value.
Implementation Services
Our professional services team offers a wide range of services that are critical to the success of your operation. From product implementation and integration to workflow analysis to custom application development, Data Agent delivers value-added services and customized solutions that streamline your operations and enable new business capabilities. Implementation services include:
- Data architecture services
- Data conversion and reconciliation
- Testing support
- Work flow analysis and process optimization
- Project monitoring
- Implementation project management
- Custom application development and systems integration
- Custom report creation
Client Relationship Management
Data Agent’s client service managers are experienced financial and technical experts who will help you get the most out of our solutions. Your client services manager will work closely with you to optimize your technology investment and to achieve your business objectives.
Training
Data Agent trainers offer an extensive curriculum designed to provide you and your staff with the knowledge you need to maximize your Data Agent solution. Our training is conducted on site at your premises once the solution is installed and tested.
Online Resources
You can easily locate the support and release documentation you need directly from the Data Agent website via our client log-in. The client section of our site includes:
- FAQ’s
- Downloads/upgrades to give your organization new enhancements
- Product documentation
- New and updated report functionality