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Privacy Policy
Data Agent, LLC and our affiliates ("Data Agent"
or "we") respect your preferences concerning the
collection and use of your personal information ("data").
Our goal is to deliver content targeted to you, the products
you use, the role you play in your organization, and your
specific preferences. In order to provide you with relevant
information, fulfill your specific requests, and enhance your
experience across our Web site, we will at times request data
from you. This policy lets you know how we collect data, why
we collect it, and what choices you have concerning its use.
Data Agent may also provide links to non-Data Agent sites
we believe may be of interest to you. These sites are provided
as a convenience and are beyond our control. You are advised
to check the privacy policies and terms of use of those sites
before providing your personal data to them. To learn more
about Data Agent's privacy policy, review the sections below:
1. Types of Data Collection
Data Agent collects data related to our users through the
following methods:
- Automated means such as communications
protocols and cookies
- Registration screens and online forms
- Sales inquiries and transactions
- Customer communications
- Offline communications and interactions
- Third party sources of information,
such as opt in lists.
Depending upon the method of collection and use, the data
collected may include information about the user from forms,
registrations and transactions (such as name, title, address,
company, phone number and e-mail address), financial/transaction
information (such as credit card and payment information),
information about use of Data Agent web sites (such as electronic
communications protocols, web pages visited and cookies) and
user preferences (including product requirements, areas of
industry interest, newsletters, Web logs (Blogs), community
choices and other information managed from the customer profile
that is created when registering on DataAgent.com).
Electronic Communications Protocols and
Cookies:
Data Agent may receive data from you as part of the communication
connection itself, that is, the standard electronic greeting
between your computer and our servers. This information often
consists of network routing (where you came from), equipment
information (browser type), date and time. At this time our
server will also query your computer to see if there are "cookies"
previously set by DataAgent.com to facilitate log in or other
site navigation procedures. A "cookie" is a small
piece of information sent by a Web server to store on a Web
browser so it can later be read back from that browser.
Cookies: Some parts of the Data Agent
site use cookies to collect information about visitors' use
of the Web site and to facilitate return visits. The information
collected from cookies is tracked to enhance security and/or
to improve the functionality of the Web site by avoiding duplicate
data entry, facilitating navigation, and increasing the relevance
of content. Cookies on the site may collect the following
information: a unique identifier, user preferences and profile
information used to personalize the content that is shown,
and membership information to access Data Agent's online communities.
Cookies on the site, and the associated data, may be used
for the purposes stated in Section 3 below. Some cookies used
by DataAgent.com may remain on the user's computer after they
leave the Web site, but the majority is set to expire within
30 - 365 days. (As discussed in more detail below, you can
set your browser to alert you to cookies being placed, in
which case a prompt screen will describe information about
the cookie, its duration, and the server to which it is being
returned.) There may be some cookies on certain tools that
are of longer duration. Cookies may also be of benefit to
you by creating a more streamlined login process, keeping
track of shopping cart additions and preserving order information
between sessions. In the future, as we enable further customization
of the site, cookies will help in assuring that information
provided to you will be the most relevant to your needs.
While we do not offer an opt-out on the site for cookies,
browsers provide you with information and control over cookies.
You can set your Web browser to alert you when a cookie is
being used. You can also get information on the duration of
the cookie and what server your data is being returned to.
You then have the opportunity to accept or reject the cookie.
Additionally, you can set your browser to refuse all cookies
or accept only cookies returned to the originating servers.
Users can generally disable the cookie feature on their browser
without affecting their ability to use the site, except in
some cases where cookies are used as an essential security
feature necessary for transaction completion.
Embedded URLs: In order to provide
maximum site utility, Data Agent may also use a tracking technique
that uses embedded URLs to allow use of the site without cookies.
Embedded URLs manifest themselves as plain text or encoded
extensions to the URL that appears in the browser address
or location toolbar. This technology allows limited information
to follow you as you navigate the site, but is not identified
to personal data and is not used beyond the session. While
this increases your ability to surf the site, it does not
replace the functionality or streamlining of cookies and may
limit your use of many convenience features offered by the
site.
Embedded Pixels: In an effort to
provide users with the most relevant Web site content and
marketing materials, we may also use embedded pixel technologies
to help track site usage and marketing campaign responsiveness.
On the Web site, these technologies are used on selected pages
for the purposes of identifying unique user visits as opposed
to aggregate hits. The site usage information collected by
these technologies is associated with cookies and may provide
data about site use by registered users of www.Data Agent.com
Web sites. This information is used to evaluate site content,
navigability and composition as well as page response rates.
When these technologies are used in emails, they provide information
on when the email was opened.
2. The Data We Collect and How We Use It
Data Agent may collect data from users for the following purposes:
To engage in transactions or communications.
Name, address, email, purchase details, and credit card/payment
information may be collected and stored as part of the transaction
history. The majority of the data collected under this category
is business contact information. Data Agent may need to share
some of this data (address, payment) with delivery services,
credit card clearing houses and other similarly situated third
parties that are required to accomplish the transaction.
To provide future service and support.
Information collected for this purpose is both contact data
and information related to products and service/support requested.
This information is also used to provide service, product
update, and similar notices.
As a result of product download.
Users who download products may be contacted to confirm certain
information about their orders, for example, that they did
not experience problems in the download process.
To select content. Data may be collected
to help create Web site content and navigation that is most
relevant and user friendly. This includes data collected as
a result of site navigation as well as data provided in forms.
To respond to user inquiries and requests
for information. This data includes registrations for
newsletters and specific requests for further information.
To provide various Data Agent communities,
such as partners, with relevant product alerts and updates.
These updates are related to product releases, prices, terms,
special offers and associated campaigns. This data is sent
out as part of the program member signing up for the relevant
program or online account.
To better tailor marketing to user needs.
We may use information from purchases and requirements to
provide you with timely and pertinent notices of product releases
and service developments that address your needs and requirements.
To better respond to requests for service
or quotes for product and equipment purchase. Data
Agent will pass contact information to the appropriate Data
Agent sales person, distributor, reseller, or consultant for
follow-up related to Data Agent products or services. Data
Agent may also ask if you wish to have your contact information
shared with other selected partners that offer complementary
products or services related to your inquiry. If you agree,
data is provided to those partners for purpose of responding
to your request for service or information. Please review
the privacy policy of the specific partner regarding any further
interactions with that partner.
To provide information on educational events
or relevant partner products. We occasionally co-sponsor
events with partners or present at partner events that provide
services of potential benefit to Data Agent users. We or our
event partners may provide information on such events and
services and/or relevant partner products. To help assure
respect of your information, we maintain control of the data
we collect or limit the use by these partners of data we collect.
To power joint sales or product promotions.
Data Agent and its partners may engage in joint events or
provide bundled products. Such promotions will always reference
the partners involved. Both Data Agent and the partner(s)
will have access to that information. We recommend you review
the privacy policies of these partners to address your particular
needs and concerns.
From referral/"tell a friend"
function. If a user elects to use our referral service
for informing a friend about our site, we ask them for the
friend's name and email address. Data Agent will automatically
send the friend a one-time email inviting them to visit the
site. Data Agent uses this data for the sole purpose of sending
this one-time email and tracking the success of our referral
program. The friend may contact Data Agent at
privacy@dataagent.com
to be removed from the referral program.
As a result of your registration for/attendance
at a Data Agent conference or event. Those existing
customers or registered DataAgent.com users who sign up for
a conference or event may be contacted prior to the event
to see if any meetings, special demonstrations or other customer
facilitation may be provided. This contact is in addition
to any contact that may be required to confirm payment or
provide logistical information and updates related to the
conference. Attendees of such events may also be contacted
after the event to see if any further information is required
or follow up is appropriate. This information will be used
only by Data Agent, designated partners or conference sponsors
and will not be released to other third parties. To help assure
respect of your data, we maintain control of the data and
require that use of the data by these partners is limited
to that which is expressly relevant to your profile. Please
consult the supplemental privacy statement on the specific
conference site for more detailed information.
As a result of your participation in interactive
discussions and public forums. There are parts of the
Web site that permit you to participate in interactive discussions.
Some of these are moderated; all are subject to access for
technical reasons. Data Agent does not control the content
that users post and some may serve as public discussion forums.
As in any interactive forum open to many users, you should
carefully consider whether you wish to submit data and should
tailor any other content submitted appropriately.
As a result of your use of Outsourcing,
Support or Consulting Services ("Hosted Services").
Some Data Agent customers may provide Data Agent incidental
access to data about their employees, vendors, partners or
customers in connection with Data Agent's Hosted Services,
including Data Agent On Demand. As a result of this Hosted
Services relationship, Data Agent may access or process some
of this information, but does not control the data collection
or use practices related to this information. Data Agent merely
provides the relevant hosting or application management and
support services required by the engagement. Data Agent makes
no independent use of the data outside of what is needed to
provide the hosting service, applications management, and
support or to complete specific actions requested by the customer.
For a complete statement of our privacy practices related
to hosted services, please review our hosted
services policy.
To address performance and fix issues.
On occasion, patches and other fixes to software, such as
security patches addressing newly discovered vulnerabilities,
are developed by Data Agent. We may communicate the availability
of these patches or fixes to registered owners of software
and parties who have identified themselves to us as users
or developers.
As a result of legal requirements.
Data Agent may be required to provide data to comply with
legally mandated reporting, disclosure or other legal process
requirements.
3.Customization, Preferences and Opt-Out
Establishing an online registration profile at Data Agent.com
allows visitors the ability to opt in (or out) of communities
and provides them with control over their preferences for
electronic information delivery.
Communications Choices. Data Agent
recognizes that users may not wish to be contacted about new
or related products. Data Agent.com allows you to opt out
of some, or all, email marketing that may result from use
of the site. These choices are established and modified via
your online registration profile. A link to this profile will
be available in marketing emails. You can return to the registration
profile at any time to change your elections or modify your
profile at http://www.dataagent.com
or you can send an email to our general unsubscribe automated
link at
unsubscribe@dataagent.com.
If you have any problems in using any of these opt-out mechanisms,
please send an email to
privacy@dataagent.com,
indicate opt-out in the subject line and specify what problem
you have encountered in the body of the message.
Please note that some non-marketing communications are not
subject to general opt-out. These include communications related
to product download; communications about sales transactions;
information about software updates, patches and fixes; disclosures
to comply with legal requirements; and communications with
partners about product alerts and updates.
Information-Sharing Choices. Data
Agent only shares data with selected companies after providing
users the ability to either opt out of or opt into the sharing.
There are limitations to opting out in the case of (1) joint
sale or joint events where the data goes to both Data Agent
and the other party at the same time; (2) where the customer
has requested follow up which involves Data Agent partners;
and (3) where third parties are required to accomplish the
transaction, including delivery and credit card clearing services.
There may also be some cases where data is shared with third
parties as a necessary function of the service, for example,
posting comments to a bulletin board or posting an opportunity
to an exchange, where data is available to all users. Other
examples include attendance at educational or conference events
where third parties and Data Agent partners may be involved
in providing services or sponsorship of a conference, seminar,
training session, or event. As we further develop our preference
tools, we will endeavor to have our partners join in their
use to provide the user with a more seamless and streamlined
environment.
Third Party Permission-Based Lists.
On occasion, Data Agent may use a third party permission-based
list to send communications about Data Agent products and
services. These are lists maintained by third parties whose
users have consented to receive emails from other companies,
such as Data Agent. We do not have access to the names and
contact information on these lists; the third party that has
the direct relationship with these users maintains the list
and the opt-outs, removes, and unsubscribes. We require the
list owners to identify themselves as the mailers of the email
and to provide appropriate opt-out mechanisms. If you wish
to be removed from a third-party list, you should direct your
opt-out request to the list owner, not to Data Agent. Nevertheless,
if you have trouble opting out, or if you wish to make us
aware of any issues related to a third-party mailing, you
may contact us directly at
privacy@dataagent.com.
When third-party mailings are sent with an Data Agent reply
address, Data Agent also will provide a notice with information
about how to opt-out of future Data Agent marketing communications.
Please contact us at privacy@dataagent.com
if you believe you have mistakenly received information after
opting out or if you would like to opt out of receiving information
and have been unable to use the opt-out mechanisms provided.
4. Access
Data Agent has provided you the ability to create an account
or profile of information. We maintain the data and allow
you to update it at any time. To change this information,
please login as usual and follow the prompts to "update
my profile." We continue to work to increase the scope
of information that you may access and update. Please contact
us at privacy@dataagent.com
should you require further assistance concerning your information
or if you have trouble accessing your profile; please indicate
access in the subject line and let us know what the access
problem is in the body of the message. You may also obtain
assistance by writing to us at the following address:
PO Box 600068
Newton, MA 02460
Attn: Chief Executive Officer
While the majority of questions and issues related to access
can be handled quickly, complex requests may take more research
and time. In such cases, access issues will either be addressed
within thirty days or you will be contacted regarding the
nature of the problem and appropriate next steps.
5. Security
Data Agent is concerned with the security of the data we have
collected and has in place reasonable measures to prevent
unauthorized access to that information. These measures include
policies, procedures, and technical elements relating to data
access controls. In addition, Data Agent uses standard security
protocols and mechanisms to exchange the transmission of sensitive
data such as credit card details.
In the event that individual personal data is acquired, or
is reasonably believed to have been acquired, by an unauthorized
person and applicable law requires notification, Data Agent
will notify the affected individual of the breach by email
or fax or, if Data Agent is unable to contact the individual
by email or fax, then by U.S. mail. Notice will be given promptly,
consistent with the legitimate needs of law enforcement and
any measures necessary for Data Agent or law enforcement to
determine the scope of the breach and to assure or restore
the integrity of the data system. Data Agent may delay notification
if Data Agent or a law enforcement agency determines that
the notification will impede a criminal investigation, unless
and until Data Agent or the agency determines that notification
will not compromise the investigation.
6. Policy Updates
If we are going to use your data in a manner different from
that stated at the time of collection, we will notify you
via email. You will have a choice as to whether or not we
use your data in this different manner. In addition, if we
make any material changes in our privacy practices that do
not affect user data already stored in our database, we will
notify you by email or post a prominent notice on this Web
site notifying users of the change. In some cases where we
post the notice we will also email users who have opted to
receive communications from us, notifying them of the changes
in our privacy practices.
We may update this policy from time to time to describe how
new site features affect our use of your data and to let you
know of new control and preference features that we provide
you.
We appreciate your comments on Data Agent's privacy practices:
privacy@dataagent.com
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